I had send one trolley baggage for Delhi to be delivered to Siliguri. They informed me that they will take 7 days time to do door step delivery. Baggage was collected on 30th July 2020 and they were supposed to give tracking details to me. On continuous 3 days of follow up with them they used to inform me that they will give me the tracking number. On not receiving the tracking number I requested my male friend to talk to them and to ask back the baggage if they have not send it yet. So, on 4th August I received the tracking Id . stating the courier was picked up on 4th August. Then on 6th Aug it showed delivered in destination city while tracking. So, I was supposed to receive the baggage by 6th or 7th Aug. Today is 14th Aug late evening I haven't yet received the luggage. From thr time i gave the baggage for courier its been a kind of mental harassment following up with these people. Firstly they don't receive calls. Me and my friend had to call them constantly for 25 times to get respond from them. On receiving they will say they will check and get back to you and then then never get back. So you again have to call them constantly this way. After that they will say by today to tomorrow you will get the courier and from last 6 days they are telling me the same thing. After that they will switch off their phone.