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Frequently Asked Questions

Find answers to common questions about our relocation services

How does AssureShift work?

AssureShift is India's leading online platform connecting customers with verified packers and movers. Simply fill out our quick form with your moving details, receive free quotes from multiple verified movers, compare prices and services, and choose the best option for your needs. We handle the rest to ensure a smooth, hassle-free relocation experience.

How are your packers and movers verified?

All our partner movers undergo a rigorous verification process. We conduct background checks, verify business licenses and registration documents, check insurance coverage, review past customer feedback, and ensure they meet our quality standards. Only movers who pass our stringent criteria are allowed on our platform, ensuring you connect with reliable and professional service providers.

Is there any charge for getting quotes?

No, getting quotes through AssureShift is completely FREE! There are no hidden charges or obligations. You can receive multiple quotes from verified movers, compare them, and make an informed decision without paying anything upfront. You only pay the mover you choose directly for their services.

How many quotes will I receive?

Typically, you will receive 3-5 competitive quotes from verified packers and movers in your area. The number may vary based on your location and specific requirements. All quotes are customized to your moving needs, allowing you to compare prices, services, and choose the best option that fits your budget and requirements.

What services are included in the moving package?

Standard moving packages typically include packing materials, professional packing services, loading and unloading, transportation, and basic insurance coverage. Additional services like unpacking, furniture assembly/disassembly, storage solutions, and premium insurance can be added based on your needs. Each quote will clearly outline what's included, so you know exactly what you're paying for.

How long does the moving process take?

The timeline depends on the distance and volume of goods. Local moves within the same city typically take 1-2 days, while intercity moves can take 3-7 days depending on the distance. Your chosen mover will provide a detailed timeline based on your specific route and requirements. We recommend booking at least 3-7 days in advance for the best experience.

Are my belongings insured during the move?

Yes, all our verified movers provide basic transit insurance coverage as part of their service. This protects your belongings against damage or loss during transportation. For high-value items or complete peace of mind, you can opt for comprehensive insurance coverage at an additional cost. Make sure to discuss insurance details with your chosen mover before finalizing the booking.

Can I track my shipment during transit?

Yes, most of our partner movers provide shipment tracking facilities. You'll receive updates on your consignment's location and estimated delivery time. Some movers offer GPS-enabled tracking, while others provide regular phone updates. The tracking method will be confirmed by your chosen mover during the booking process.

What payment methods are accepted?

Most movers accept multiple payment methods including cash, bank transfer, UPI, credit/debit cards, and digital wallets. Payment terms typically include a partial advance payment (20-30%) to confirm booking, with the balance payable upon delivery. Payment terms will be clearly mentioned in your quote and can be discussed with your chosen mover.

What if I need to cancel or reschedule my move?

Cancellation and rescheduling policies vary by mover. Generally, if you cancel or reschedule at least 24-48 hours before the scheduled move date, you may receive a full or partial refund of any advance paid. Last-minute cancellations may incur charges. We recommend discussing the cancellation policy with your mover before booking and getting it in writing.

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