This is to bring to your attention that I got my daughter's things packed from her PG accommodation in kailash colony, New Delhi, and brought to Lucknow in this month. I communicated over the phone with some Mr. Naveen.
He assured us that everything would be packed and delivered at our door step within 5 working days. Payment details were not shared clearly.
The stuff was packed through a video call that the packers made and were guided by us here in Lucknow.
The bill shared was much more than what was discussed with us. At that point, we here in Lucknow, felt helpless and were left with no other option but to do as were told and we made the full payment.
The tracking id was communicated to us, which wasn't of much use. We received our things after 11days and during this period, all our efforts to connect with the packers went in vain. Mr Naveen would not take our calls and we were left clueless about the details of our stuff.
So many phone calls ,searching the net for your office in Lucknow , communicating with other staff , we came to know that the items had reached Lucknow.
We at last, after so long got my daughter's things. They were packed very baldy, with no lamination. The taping too had come out
I'm writing this mail to express my disappointment in your service. We recommended your name to others, but I'm sorry to say that we were completely dissatisfied with your services.
Hope you rectify your shortcomings and improve in the future, but we will not be able to recommend your services to others in future