Our experience has been horrible, to say the least! Jet Packers gave us a reasonable quote in the start for the transport of household goods and a car. Now, on the day of the transport, they asked us to pay the whole amount. This is not the usual practice. We came to know later that other transporters usually take 80% first and the remaining 20% once the goods are delivered. Jet Packers however insisted on full payment and assured delivery of the car till Noida. Later, when our car reached our place, the local delivery guy, who was handed over the car by Jet Packers to take the car to Noida, asked us to pay another Rs. 1000 for fuel and other charges. We contacted our Jet Packers contact. He asked me to lie to the local delivery boy that I (that is,t customer) will pay the money in delivery and once the car is delivered, he asked me to give him (Jet Packers) a call. I refused to do this and insisted on keeping things transparent with the local delivery person. To this effect, I did a conference call with Jet Packers and the delivery guy. Jet Packers contact confirmed that he will pay the money once the car is delivered. I got my car and confirmed the same to Jet Packers so that they can make the payment to the delivery boy. Jet Packers contact refused to do so at the last minute and eventually, I had to pay extra Rs. 1000/- to the delivery guy.
Now, about the household goods, I had clearly stated topto Jet Packers right in the beginning that my Noida house is in the 2nd floor and does not have a lift. Jet Packers noted down and took an additional charge to shift the goods upstairs, which I readily paid. However, on reaching Noida, the delivery guy refused to take the items upstairs and asked me to pay extra if it's required. I again had to do a number of conference calls to get this sorted. It eventually turned out that Jet Packers had incorrectly communicated to the local delivery guy that the house is in the ground floor!!!! I have had a very harrowing experience. Other than these issues, we had to make a number of call to even get a formal quotation. Every time we were told that the quotation will be emailed but er never received it. Absolutely unprofessional people and absolute cheaters.
I now really doubt the positive reviews given by others. Many of the positive reviews are paid reviews, so one cannot take a call basis these.